Policies and procedures — dealing with complaints
Education and Care Services National Regulations
Full text
The approved provider of an education and care service must ensure that the service has policies and procedures in relation to dealing with complaints, including matters relating to— (i) the provision of a complaint handling system at the service that is child focused; and (ii) the management of a complaint that alleges a child is exhibiting harmful sexual behaviours.
Forms that help you meet Reg 168(2)(o)
One of our templates is built around this regulation. All free to use.
Reproduced from the Current version for 1 July 2026 consolidation, for information only. This may not reflect the latest amendments — always check the Education and Care Services National Regulations (NSW) for the official current text, and note that each state and territory applies the National Law separately.